How to request a content change

Content changes are part of the subscription on every tier. There’s no portal to log into, no Jira ticket to file, no “Tier 2 support please”. You message me the change, I action it, typically within 48 hours during working time.

How to send the brief

WhatsApp is fastest — +44 7553 070841. Type or voice-note the change. Attach photos / screenshots / a PDF of the new menu / whatever. Same-hour reply during working time (Sun–Fri).

Email is the paper-trail alternative — hello@ukwebmarketing.com. First thing the next working day.

The brief doesn’t need to be polished. “New phone number is 0113 XXX XXXX, replace the old one everywhere” is enough. “Change the prices on the services page, see attached PDF” is enough. I’ll come back with clarifying questions if I need anything.

What’s in-scope on £295/mo Standard

The Standard tier includes 2 content updates per month to existing pages, within the 2-4 hour/mo cap. That covers:

• Text changes — rewrite a paragraph, update a price, change a phone number
• Image swaps — replace a stock photo with one you’ve taken
• Adding or removing items in a list (services, team members, testimonials)
• Refreshing the homepage hero text seasonally
• Adding a new blog post you’ve written
• Updating opening hours, contact details, social links

Anything beyond the 2/mo cap rolls into the next month or is billed at the £195/h additional CTO hour rate.

What’s in-scope on £695/mo Professional

Everything in Standard, plus:

• Weekly content updates within the 6-8 hour/mo cap
• TWHQ Bookings module configuration changes (availability, services, surcharges)
• Lead-magnet content (downloadable PDFs) refreshed quarterly
• Analytics-dashboard tweaks as your reporting needs evolve
• 1× CTO advisory hour/mo (call or written brief)

What’s in-scope on £1,495/mo Sovereignty

Everything in Professional, plus:

• 12-16 hours/mo of operator time, 4× CTO advisory hours/mo
• Compliance posture upkeep (DSPT v8 prep, DPIA generator, Cyber Essentials Plus assistance, ISO 27001 lite scoping)
• Monthly compliance review

What triggers a bespoke quote

A “content change” stops being a content change and starts being a build when it adds new infrastructure:

• A new page (see request a new page)
• A new section that requires new design components — a calculator, an interactive map, a multi-step form, a custom comparison table
• Integration with a new third-party service (a new booking platform, a new CRM, a new payment processor)
• Restructuring the site information architecture
• A second site

These get a one-off bespoke quote. Often £400–£2,000 depending on the scope. WhatsApp me and I’ll come back within a day with an honest estimate.

Turnaround

Simple edits: same day during working time. Multi-page edits (eg. a price change everywhere): next working day. New blog post: 24–48 hours. Anything I can’t hit in 48 hours, I’ll tell you the day I receive it and give you a date.