How we work
From a free audit to run-it-for-you.
Seven plain steps, and we do the heavy lifting on every one. We design, build and run your whole online setup for you, so you never juggle a web designer, an email host, a booking app and a Google profile nobody updates.
This is exactly how it goes: what happens at each stage, what we do, what you do, and what you get. AI-leveraged and human-directed. One monthly bill. No lock-in. One accountable point of contact, not a call centre.
- 01 Free audit We see where you stand
- 02 Deep-dive We scope it and quote it, fixed
- 03 Research and UX We plan the structure before a pixel
- 04 Design We design it around your trade
- 05 Build We build it, AI-leveraged and human-directed
- 06 Launch We launch it, quietly
- 07 Ongoing We keep it running and growing
- 7 steps Audit, deep-dive, plan, design, build, launch, run
- Days Not months, from agreed quote to live
- One contact One accountable point of contact, not a call centre
- No lock-in Own your code and domain, cancel any time
The delivery process
Seven steps, and we do the lifting on every one.
Audit, deep-dive, plan, design, build, launch, then run it for you. Here is what happens at each stage, what is ours, what is yours, and what you get.
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Free audit
We see where you stand.
Everything starts with the free Site Score, an automated audit of your current site scored on speed, SEO and accessibility in about 60 seconds. No cost, no sign-up, and the result is yours to keep. It tells you honestly where you are before you spend a penny. If you do not have a site yet, message us first and we will talk through what you actually need, no pitch deck, no slide tour.
We do
- Run the free Site Score audit
- Read your speed, SEO and accessibility scores
- Tell you straight if you need less than you think
You do
- Run the free audit, or message us first
- Share your current site, if you have one
- Name the one thing the site has to do better
A plain, honest score of your current site, yours to keep, at no cost.
Timeline About 60 seconds for the score. A first reply the same working hour.
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Deep-dive
We scope it and quote it, fixed.
When you are ready to go further, the £300 Marketing and Automation Deep-Dive is a proper session: a detailed written audit of your site and marketing, a system blueprint, and a fixed quote for the work. This is where the shape of the project is agreed, what it needs to do, and what it does not. The £300 is credited in full against any build you commission within 60 days, so it is never wasted. Nothing bills until you have read the quote and said yes.
We do
- A one-hour consultation about your business
- A detailed written audit and a system blueprint
- A fixed quote for exactly the work agreed
- Credit the £300 in full against your build
You do
- Book the deep-dive when you are ready
- Tell us what a good outcome looks like
- Read the quote, and only then say yes
A written audit, a blueprint and a fixed quote, with the £300 credited against any build.
Timeline The session and written quote within one working week of booking.
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Research and UX
We plan the structure before a pixel.
Good sites are architected, not decorated. Before any visual design starts, we work out the structure: the pages, how someone moves from a search to an enquiry, and the exact path to the thing you want them to do, book, call, buy or send a photo. We map your trade, your customers and your competitors, and we set up the boring-but-important foundations so you never touch them: your domain registered in your name, fast UK and EU hosting, and your business email set up properly with SPF, DKIM and DMARC so it stops landing in spam.
We do
- Map the site structure and the enquiry path
- Plan bookings, ordering or payments where quoted
- Domain, EU and UK hosting and email set up right
- SPF, DKIM and DMARC so email lands, not spam
You do
- Say yes to the structure and the setup plan
- Share any logins and tools you already have
- Tell us the questions customers ask most
An agreed site structure and enquiry path, with your domain, hosting and email set up for you.
Timeline Two to five working days after the quote is agreed.
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Design
We design it around your trade.
We design the site around your business, not a recycled template. The look, the words and the layout are drawn from what you do and who you serve, so the design earns trust rather than just filling a theme. You see it early on a private preview link, updated as we go, so there is no big reveal day where you cross your fingers. Change your mind on wording, colours or photos during design? That is normal and no problem. You approve the direction before we build it out.
We do
- Design the site around your trade, not a template
- Write the words that sell what you do
- Share a private preview link, updated as we go
- Show a short walkthrough video of progress
You do
- Review the design on the preview link
- Send photos, logo, anything you want shown
- Approve the direction before we build it out
A design and copy built for your trade, approved on a private link before any build.
Timeline Most designs are ready to review within a working week.
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Build
We build it, AI-leveraged and human-directed.
We build the site as a modern studio using AI-leveraged, human-directed workflows. Modern tooling handles the repetitive, fiddly parts of a build faster, so our attention goes to the decisions that matter: how it is put together, how bookings and payments flow, security, and the words that sell your business. Nothing is offshored and nothing is relayed. Every important decision is made and reviewed carefully by a person accountable to you, and the private preview link keeps updating so you see every change as it happens. You own the code outright, with no lock-in.
We do
- Build the site with AI-leveraged, human-directed workflows
- Wire up bookings, ordering and payments where quoted
- Review every important decision carefully, by a person
- Keep the private preview link updated throughout
You do
- Review the wording on the preview link
- Give a thumbs-up at each stage before the next
- Flag anything that does not sound like you
A fast, custom site you own outright, reviewed carefully at every stage, no lock-in.
Timeline Most simple sites are ready within a working week. Bookings and marketing take a little longer.
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Launch
We launch it, quietly.
Going live is planned, not a panic. We sort everything the week before: your domain pointed the right way, your email kept working, links from your old site sent to the right new pages, and uptime checks switched on. We talk you through the plan, and nothing goes live without your nod. The switch itself usually takes under an hour, done quietly outside your busy times. If you had an old site, it stays reachable for a few weeks as a safety net. Once everything is settled we check it all, every link, every form, every contact path, and send you a short, plain-English launch summary.
We do
- Plan and run the whole launch
- Keep your domain and email working
- Send old-site links to the right new pages
- Check every link and form, plus a launch summary
You do
- Pick a good time to go live
- Let your team know it is live
- Tell us if you spot anything off
A planned, checked go-live with a plain-English summary, and your old site kept as a safety net.
Timeline Plan the week before, switch in under an hour, final check within 24 hours of going live.
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Ongoing
We keep it running and growing.
The monthly management is the whole point. Hosting, security, keeping it fast, your business email, small edits, opening-hours changes, all of it is ours to keep on top of for as long as you are a client. You do not touch a dashboard or a control panel. Same-day small edits are included: text changes, image swaps, a new service, with no extra invoices. What is included is set by your quote, not a fixed package. Website management starts from £49/month, quoted to your brief, and services may vary, scaling with what you need: bookings, reminder texts and review requests, local marketing over email and SMS, a monthly content piece, or a multi-site setup. Cancel any time. You own your code and your domain, so you walk away with everything.
We do
- Hosting, security and keeping it fast
- Your business email kept working
- Same-day small edits, no extra invoices
- Marketing and reporting where your quote covers it
You do
- Own your domain, in your name, no markup
- Say yes to any change we flag for you
- Cancel whenever you like, no exit fee
Your whole online setup run and grown for you, from £49/month, on one bill, cancel any time.
Timeline The same day every month, until you cancel. No minimum term, no exit fee.
Our method
Modern tooling, directed by people.
The same four principles sit under every one of those steps. This is what "AI-leveraged, human-directed" actually means in practice, and why the result is fast to deliver, tidy to run, and genuinely yours.
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AI-leveraged, not AI-generated
We are a modern studio. Modern tooling handles the repetitive, fiddly parts of a build faster, so delivery is quick and the result is tidy and consistent. It is a tool we direct, not a machine we hand the wheel to.
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Human-directed and reviewed
Every decision that matters, how the site is put together, how bookings and payments flow, security, and the words that sell your business, is made and reviewed carefully by a person accountable to you, start to finish.
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EU-hosted and privacy-first
We build on EU and UK infrastructure with cookieless analytics and no tracking pixels. Your data and your customers' details stay close to home and are never sold. A real GDPR-friendly differentiator, not a footnote.
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Run by a real company
The service is operated by Ticketwave HQ Ltd, a registered UK company you can verify on Companies House. You are dealing with a real business, with one accountable point of contact, not a freelancer with a Gmail address.
The engineering detail behind all of this lives on /systems, our write-up of how every build is put together and what it runs on.
Where this lands
Doing it yourself, an agency, or run for you.
The honest framing: your whole online setup, designed, built and run for you, on one monthly bill, with one accountable point of contact.
If that is more than you need, say so on the first chat and we will tell you. Plenty of chats end with us telling someone they need less than they thought. For the full breakdown, read this against a traditional agency.
Proof
The journey, run end to end for real businesses.
The same seven steps, on real work. Each links to the full case study so you can read exactly what we planned, designed, built and now run.
- Trades and construction
A rebuild that runs the full journey
Hydra Restore, a West Yorkshire exterior-restoration trade, came off a slow Wix template. We planned the structure, produced the imagery the brand did not have, and built a fast Astro site with surface-aware service pages, dedicated area pages and an accessible before and after slider, built to convert.
- Food and hospitality
Structure first, then a site built to be found
Perfect Prep, a halal meal-prep and catering business, was living inside an Instagram profile. We architected it around local search from the data up: 29 postcode pages, five catering verticals, town landing pages and full local-SEO schema, on a fast, EU-region-pinned static build.
- Education, commerce and charity
One brand, three operations, run as one
A multivendor Stripe Connect store, an LMS and a scholarship charity under one brand across three subdomains, built on Next.js with Supabase row-level security and EU email. Scoped carefully, then built and run as a single accountable engagement.
See more of the work on /work, and read what clients say on /reviews.
Learn more
Read deeper on how we work.
The reasoning behind the steps above, from realistic timelines to why we plan the structure before a page, and what AI-leveraged really means.
- Read →
How long does it take to build a website?
The realistic timelines behind the steps above, from a simple site to a build with bookings and marketing wired in.
- Read →
AI-assisted vs AI-generated, in production builds
The difference between a modern studio directing AI tooling and a site simply generated by one, and why it matters for what you own.
- Read →
How to choose a web designer in the UK
The questions to ask before you commit, from who owns the code to what happens after launch, so you can compare like for like.
- Read →
Why a website is the wrong unit of design
Why we plan the structure and the system before a single page, and why that changes what a site is worth to your business.
- Read →
Why a monthly plan, not a one-off
The reasoning behind running your site as an ongoing system rather than a one-off purchase, and what step seven really covers.
- Read →
The complete guide to a managed service
The pillar guide to everything the ongoing management covers, what it costs, and how it compares to agency one-offs and DIY.
FAQ
How we work, answered.
How long does the whole process take?
It depends on the build, but the direction of travel is days, not months. The free audit takes about 60 seconds, the £300 deep-dive and its written quote land within a working week, and setup runs two to five working days once the quote is agreed. Most simple sites are ready within a working week of the build starting, while builds with bookings, payments or marketing take a little longer. We give you a realistic timeline in the deep-dive, not a vague promise.
Do you build the site by hand or with AI?
We are a modern studio using AI-leveraged, human-directed workflows. Modern tooling handles the repetitive, fiddly parts of a build faster, which is why delivery is quick and the result is tidy and consistent. The decisions that matter stay with us and are reviewed carefully by a person: how the site is put together, how bookings and payments flow, security, and the words that sell your business. You get a person accountable for the work, start to finish, and you own the code.
What do I have to do during the build?
Not much, and never a hosting dashboard or a DNS console. Each step has a short you do list: run the free audit, book the deep-dive when you are ready, share any logins and photos you have, and give a thumbs-up at each stage on a private preview link. We handle the domain, the hosting, the email and every technical part. You review and approve, we do the lifting.
Will I see the site before it goes live?
Yes, always. A private preview link is live early in the design step and stays updated as we build, and a short walkthrough video shows progress along the way. You are never seeing the site for the first time on launch day. Change your mind on wording, colours or photos during the build and that is normal and no problem. Nothing goes live without your nod.
What happens after launch?
Step seven is the ongoing management, and it is the whole point of the model. Hosting, security, keeping it fast, your business email and same-day small edits are all ours to keep on top of for as long as you are a client. Website management starts from £49/month, quoted to your brief, and services may vary, scaling with what you need. There is no lock-in: you own your code and your domain, and you can cancel any time with no exit fee.
What does it cost to get started?
The Site Score audit is free. The £300 Marketing and Automation Deep-Dive gives you a consultation, a detailed written audit, a system blueprint and a fixed quote, and that £300 is credited in full against any build you commission within 60 days. The build itself is quoted to your brief after the deep-dive, and website management then starts from £49/month, quoted to your brief, and services may vary. No fixed packages, no surprise add-ons.
Still weighing your options? See the managed service in full, how pricing works, or how it is built.
Start with a free audit
Ready to see exactly what your business needs?
It starts with a free audit, then a plan and a fair price built around your business. Website management from £49/month, one bill, no lock-in.